Bavaria aims to provide all clients, current and potential, with a high quality support service enabling an easy and direct communication & access to our dedicated staff.
Our customer support team can assist you with a wide variety of activities appropriate to your needs, from product selection and installation to product maintenance and upgrading.
Our service aims at:
▪ Providing a courteous and respectful assistance
▪ Listening effectively to understand client needs
▪ Sharing accurate and sufficient product information & resources
▪ Meeting clients' expectations and needs to ensure the highest possible standard of service
▪ Addressing clients' requests and enquiries accurately and in a timely manner
▪ Welcoming customer feedback and acting upon it to improve our services.
▪ Providing our clients with an Integrated Customer Care Program reflecting our commitment to excellent customer service